IQ
A voice agent that knows your state’s tax law — and answers taxpayer questions with authority.
US Navy veteran-owned. Patent pending.
The problem
A taxpayer calls your agency with a question about sales tax. Which form do I file? Is my product taxable? What rate applies in my county? They wait on hold. A human agent looks up the answer — statute, regulation, form instructions, published guidance — across multiple systems. The answer is correct if the agent found the right document. It is fast if the agent is experienced and the queue is short.
In May 2023, Georgia’s DOR taxpayer call center took over 150,000 calls, rejected 25%, and averaged a 39-minute wait. They recovered — but the pattern is familiar to every state revenue agency: filing season peaks overwhelm permanent headcount. The answer is not more agents. The answer is an agent that has already read everything.
What IQ knows
IQ is provisioned with your state’s complete tax administration context — every document your human agents reference, indexed and retrievable in real time.
Statutes and regulations
The full text of your state’s sales and use tax statutes, administrative regulations, and departmental rules — indexed by citation, topic, and tax type. Every answer is grounded in the controlling authority.
Court decisions and administrative rulings
Tax court decisions, administrative hearing outcomes, letter rulings, and attorney general opinions. IQ knows not just what the statute says, but how it has been interpreted and applied.
Forms, instructions, and publications
Every tax return form, every instruction booklet, every taxpayer publication your agency publishes. When a caller asks which form to file, IQ knows the form code, the filing frequency, the due date, and where to find it.
Tax rates and jurisdiction boundaries
Current rates for every jurisdiction in your state — state, county, city, special district. Which rate applies at which address. When rates changed and what the prior rates were. The same data that powers the census audit.
Exemptions and certificates
Which products, entities, and transaction types are exempt. Which certificate form applies. Resale certificates, nonprofit exemptions, manufacturing exemptions, agricultural exemptions — the full catalog of your state’s exemption framework.
Filing requirements and deadlines
Who must file, how often, by what method, and by when. Thresholds for economic nexus, marketplace facilitator rules, and remote seller obligations. Late filing penalties and interest rates.
How taxpayers reach IQ
Phone
A taxpayer calls your agency’s published phone number. IQ answers. The caller describes their question in their own words. IQ responds with the answer, grounded in your state’s statutes and guidance — not a probabilistic guess, not a call-center script. When the question exceeds IQ’s provisioned knowledge, the call is transferred to a human agent with full context of the conversation so far.
Web
IQ is embeddable on your agency’s website — a chat interface that answers taxpayer questions with the same statute-cited authority as the phone agent. Available 24 hours a day, no queue, no hold time. The same knowledge base, the same deterministic responses, every channel.
Not a chatbot
IQ is not a general-purpose AI chatbot improvising answers from internet training data. It is provisioned with your state’s specific documents — statutes, regulations, rulings, forms, publications — and its responses are grounded in those documents with citations. When the answer is not in the provisioned knowledge, IQ says so rather than guessing. The same patent-pending Deterministic Statute-Bound Tax Determination that makes CensusAudit’s taxability determinations reproducible also ensures IQ gives the same answer to the same question, every time.
Provision IQ for your state
If you administer taxpayer services for a state revenue agency, a conversation about provisioning IQ with your state’s tax administration documents starts with a single email.
rory@censusaudit.com